At ELECTRO ProMart (a division of PQS Electrolink (I) Pvt. Ltd.), we strive to ensure that every product you purchase meets your expectations. If you are not fully satisfied with your purchase, this Return and Refund Policy outlines the terms under which returns, replacements, or refunds can be processed.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product is unused, in its original packaging, and accompanied by the original invoice.

  • Return request is made within 7 days from the date of delivery.

Certain products, such as custom-made, special order, or clearance items, may not be eligible for return unless defective.

2. Return Process

To request a return:

  1. Contact us via email at info@electropromart.com or call +91 97129 07261 / +91 98250 07261 within the return window.

  2. Provide your order number, reason for return, and supporting images (if applicable).

  3. Our team will guide you through the return authorization and pickup process.

3. Inspection & Approval

Once we receive the returned item, our quality control team will inspect it. If approved:

  • A replacement will be arranged, or

  • A refund will be processed to your original payment method within 7–10 business days.

4. Non-Returnable Items

  • Products damaged due to misuse, negligence, or improper installation.

  • Items without original packaging or missing accessories.

  • Customized or special-order products unless faulty.

5. Shipping Costs for Returns

  • If the return is due to our error (wrong or defective product), we will bear the return shipping cost.

  • For any other reason, the customer will be responsible for return shipping charges.

6. Contact for Returns

PQS Electrolink (I) Pvt. Ltd.
A-13, Steel Town, Sarkhej-Bavla Road, Moraiya,
Ahmedabad – 382213, Gujarat, India
📞 +91 97129 07261 | +91 98250 07261
📧 info@electropromart.com